Shipping & Returns

Custom Duties and Import VAT

When products arriving outside of the US, custom duty and import VAT may apply.

The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. Please note that in EU, customs duty may not fall due for goods where the value does not exceed €150 euro.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from €10 euro to €22 euro, depending on the EU country.

See here for more details on this.

Non customized products can be returned or replaced 30 days after delivery and money will be refunded to the original payment method. Shipping fee for return and replacement will be covered. We accept items with the condition of normal use. Contact us to make request. 

No returns or exchanges can be accepted if the merchandise was custom produced. Any issues as described under the Warranty section above will be taken care with no worries from customers.

Custom Products Satisfaction Guarantee:

We want you to enjoy your custom items, and we work with you during the whole process. We're always ready to answer any questions and help before, during, and after the production process to get you what you need.

Custom Products Warranty:

If any item that is claimed to be defective, we will repair, replace or refund the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use. Shipping fee for repairs, replacing and return will be covered.